Airlines must prioritize passengers with reduced mobility to prevent missed connections and are liable for resulting delays.
Case Text:
BGH, Judgment of 20 June 2023 – X ZR 84/22
The court ruled that airlines are responsible for significant delays if they fail to prioritize passengers with reduced mobility, leading to missed connections. In this case, the plaintiffs, including a wheelchair user, missed their connecting flight from Budapest to St. Petersburg because the airline did not prioritize their disembarkation. The court emphasized the importance of regulations granting priority to passengers with reduced mobility.