Passengers are entitled to compensation if they are not directly and timely informed of a flight cancellation, even if the notification is sent to the travel agent.
Case Text:
CJEU, Decision of 27 September 2022 – C-307/21
The Court of Justice of the European Union ruled that airlines must compensate passengers if a flight is canceled and the passenger is not notified at least two weeks in advance. This applies even if the cancellation notification is sent only to the travel agent who booked the flight, rather than directly to the passenger. The Court emphasized that airlines have the burden of proving that passengers were properly informed. This regulation aims to protect passengers’ rights, even when bookings are made through third parties. Airlines can seek recourse against parties responsible for failing to forward the information.