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London Gatwick Airport: The Second Largest Airport in the UK

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London Gatwick Airport: The Second Largest Airport in the UK

London Gatwick Airport (LGW) is one of the most important airports in the United Kingdom and the second largest in the country after London Heathrow. It is located about 45 kilometers south of London in the county of West Sussex and serves millions of passengers from around the world each year. The airport was opened in 1933 and developed over the following decades into a key hub for international air travel. In the 1950s, Gatwick underwent major expansion to meet the increasing demand for air travel. Today, the airport is a symbol of efficiency and modern travel, catering to both budget airlines and premium carriers.

Gatwick has two terminals, the North Terminal and the South Terminal, which are connected by a free, automated shuttle train.

These terminals offer a wide range of amenities, including:

Shopping options: From duty-free shops to high-end brands like Harrods and Ted Baker.
Restaurants: A variety of choices, from fast-food chains like McDonald’s to upscale restaurants such as Jamie’s Italian.
Lounges: Several lounges, including the No1 Lounge, provide passengers with a comfortable environment to relax before their flight.

The airport has only one runway, making it one of the busiest single-runway airports in the world. Despite this limitation, Gatwick efficiently handles approximately 46 million passengers per year (as of 2019).

What Are My Rights in Case of a Flight Delay or Cancellation at London Gatwick Airport?

Flight issues can be frustrating, but did you know that you may be entitled to compensation if your flight is delayed or canceled at London Gatwick Airport? Thanks to the EU Passenger Rights Regulation, your claims are clearly defined and can be quite substantial:

  • Compensation between €250 and €600, depending on the flight distance.
  • Applies for delays of 3 hours or more, flight cancellations, overbooking, or missed connections.
  • The compensation amount is independent of the ticket price.
  • You have up to 3 years to claim your rights.

With our support, enforcing your compensation is quick and hassle-free. Use our free compensation calculator to check whether you’re eligible for a payout.

How Should I Proceed in Case of a Flight Delay or Cancellation at London Gatwick Airport?

Checklist for Flight Delays or Cancellations at London Gatwick Airport

Step

Description

Tip

Obtain written confirmation

Obtain written confirmation from the airline of the reason for the delay or cancellation.

Ask for documentation directly at the airline’s service desk.

Collect evidence

Save photos, tickets, boarding passes, receipts for additional expenses and any vouchers.

Also keep screenshots of display boards or emails from the airline.

Secure supplies

Take advantage of catering or accommodation offers from the airline in the event of longer delays. 

If necessary, request vouchers for food and drinks.

Check compensation

Use our online claim calculator to work out how much money you are entitled to in the event of a delay or cancellation.

The calculator determines your possible compensation amount quickly and without obligation.

Make a claim

Leave the enforcement of your compensation claims to us.    

Sit back and relax while we take care of the formalities.

With this step-by-step guide, you can stay on top of the situation and make the best out of it! 🚀

Under What Conditions Am I Entitled to Compensation for a Delay or Flight Cancellation at London Gatwick Airport?

Are you wondering what conditions apply for compensation in case of flight issues at London Gatwick Airport? The EU Passenger Rights Regulation clearly defines these rules and protects your rights as a passenger.

You are entitled to compensation if:

Must always apply

Flight departs/arrives in the EU

Your flight departs from the EU or arrives in the EU with an EU airline.

Airline is responsible

The airline is responsible for the delay or cancellation (e.g., no extraordinary circumstances such as severe weather).

Flight date within the last 3 years

The flight took place no more than 3 years ago.

In case of delay, cancellation, overbooking, or missed connection, the following must also apply:

Reason for claim

Description

Delay

Your flight arrives at its destination with a delay of 3 hours or more.

Cancellation

The airline informs you of the flight cancellation less than 14 days before departure.

Overbooking

The flight is overbooked and you cannot find a seat on board.

Missed connecting flight

Your connecting flight departs without you and you arrive at your final destination 3 or more hours late.

The amount of your compensation is only about the flight distance – not the price you paid for your ticket:

Flight distance

Compensation

Examples

Short-haul (up to 1.500 km)

250 €

z. B. Hamburg – München

Medium-haul (up to 3.500 km)

400 €

z. B. München – Athen

Long-haul (over 3.500 km)

600 €

z. B. Franfurt – New York

Use our free compensation calculator to quickly check how much money you are entitled to. If your claim is successfully enforced, you will receive your compensation minus a success fee of 22% plus VAT.

Don’t miss out on your rights – we’re here to fight for you!

What Are My Rights During Long Waiting Times at London Gatwick Airport?

Waiting times at London Gatwick Airport can be frustrating, but did you know that in case of a flight delay or cancellation, you are entitled to extensive care services? The EU Passenger Rights Regulation clearly defines your entitlements and protects you as a passenger.

Your care entitlements at London Gatwick Airport:

Flight distance

Care services

Short-haul flights (up to 1,500 km)

Free meals and drinks after 2 hours of waiting time.

Medium-haul flights (1,500–3,500 km)

Entitlement to care services after 3 hours of waiting time.

Long-haul flights (over 3,500 km)

These services are available after 4 hours of waiting time.

Overbooking

You receive care services immediately, with no waiting time.

What Services Are You Entitled To?

  • Free meals and drinks
  • Communication: Two phone calls, emails, or faxes

London Gatwick Airport offers a variety of amenities such as restaurants, lounges, and services to make your waiting time as comfortable as possible. Actively claim your rights and request your care services directly from the airline.

What Can I Do If My Flight Is Canceled Due to a Strike at London Gatwick Airport?

Has your flight from London Gatwick Airport been canceled due to a strike? Don’t worry – as a passenger, you have rights that protect and support you. The EU Passenger Rights Regulation clearly defines what you are entitled to.

Your Rights in Case of Flight Cancellations Due to a Strike:

  1. Check Your Flight Status:
    • Make sure your flight is actually affected by the cancellations.
  2. Alternative Transport or Refund:
    • You have the right to be rebooked on an alternative flight or
    • Receive a refund for your ticket.
  3. Compensation for Airline-Internal Strikes:
    • If the strike was caused by the airline itself and does not qualify as an extraordinary circumstance, you may also be entitled to compensation.

Additional Services:

While waiting for a replacement flight or further information, you may be eligible for care services, depending on the waiting time, including:

  • Free meals and drinks
  • Accommodation for longer delays
  • Transport to and from the hotel

What Should You Do?

Contact your airline immediately for information on rebooking, ticket refunds, or available care services. London Gatwick Airport also offers numerous services to make your waiting time as comfortable as possible.

Use our support to claim your compensation quickly and easily. With us, you stay relaxed – even during unexpected flight cancellations! ✈️

Am I Entitled to Compensation for a Flight Delay or Cancellation Due to a Strike at London Gatwick Airport?

A flight cancellation or a delay of more than three hours due to a strike at London Gatwick Airport can be frustrating for travelers. However, your rights depend on who caused the strike.

When Are You Entitled to Compensation?

  • Airline-Internal Strike: If the strike is caused by the airline’s own staff, you are entitled to:
    • Compensation under the EU Passenger Rights Regulation
    • A refund of your ticket price or alternative transportation
    • Care services, such as meals, refreshments, or accommodation if necessary.
  • Extraordinary Circumstances: Strikes outside the airline’s control, such as airport staff strikes, are considered extraordinary circumstances. Unfortunately, in these cases, no compensation is granted.

What Are You Still Entitled To?

Even in extraordinary circumstances, you have the right to basic care at London Gatwick Airport, including:

  • Free meals and drinks
  • Accommodation for longer waiting times
  • Transportation to and from the accommodation, if necessary.

Our Tip:

Check your flight status and use our online compensation calculator to quickly determine if you are eligible for a payout. With us, you can claim your rights easily and stress-free! ✈️

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How to Reach London Gatwick Airport Comfortably and Stress-Free

London Gatwick Airport (LGW) is easily accessible thanks to its excellent transport connections. Here are the best options depending on your preferences, budget, and starting point.

  1. By Train (Fastest and Most Convenient Option)

Taking the train is the fastest and most convenient way to reach Gatwick, especially from London:

Gatwick Express

  • Travel time: Only 30 minutes from London Victoria Station.
    • Departures: Every 15 minutes.
    • Advantages: Direct connection with no stops, comfortable and reliable.
    • Tickets: Available online or at the station. You can also pay with an Oyster Card or contactless card.

Thameslink & Southern Railway

  • Travel time: Around 35-50 minutes (depending on the route).
    • Destinations: Direct connections to London Bridge, St. Pancras International, and other London stations.
    • Advantages: Cheaper than the Gatwick Express but with intermediate stops.

Long-Distance Trains

  • There are direct trains from cities like Brighton (approx. 30 minutes) and Cambridge (approx. 2 hours).
  1. By Bus (Cheapest Option, but Slower)

Buses are a budget-friendly alternative, though travel times are longer:

National Express

  • Travel time: 1-2 hours (depending on departure point in London).
    • Departures: From London Victoria Coach Station, Heathrow Airport, and other cities.
    • Advantages: Affordable tickets, comfortable seating with luggage storage.

easyBus

  • Travel time: Around 1 hour (depending on the route).
    • Departures: From London Victoria, London Waterloo, and other central locations.
    • Advantages: Even cheaper, especially with early booking.
  1. By Car or Taxi (Most Flexible Option)

Perfect for travelers who value flexibility:

Driving Your Own Car

  • Motorways: Gatwick is directly connected to the M23, which links to the M25.
    • Parking: Short- and long-term parking is available. Pre-booking can save costs.
    • Tip: Use Park-and-Ride services to avoid stress.

Taxi or Ride-Hailing Services (Uber, Bolt, etc.)

  • Cost: Around £60-100 from central London.
    • Duration: About 1-1.5 hours (depending on traffic).
    • Advantages: Door-to-door service, especially useful with heavy luggage.
  1. By Air (If Traveling from Other Cities in the UK or Europe)

For those coming from other parts of the UK or Europe, a connecting flight to Gatwick might be an efficient option. The airport is a major hub with connections to many cities.

  1. Alternative: Shuttle Services

Many hotels or travel providers offer private shuttle services to the airport.
• Advantages: Stress-free transport directly from your accommodation.
• Disadvantages: Slightly more expensive than public transport.

Conclusion:

London Gatwick is well-connected to the city and the surrounding region, making it easy to reach comfortably and stress-free. Whether by train, bus, car, or shuttle, you can choose the best option that suits your travel needs.

How to Get to London Gatwick Airport Using Public Transport

Reaching London Gatwick Airport using public transport is easy, convenient, and flexible. Here are the best options for your journey:

  1. By Train

Taking the train is the fastest and most convenient way to reach Gatwick. The airport railway station (Gatwick Airport Station) is located directly under the South Terminal, with a shuttle train connection to the North Terminal.

Gatwick Express

  • Departure Station: London Victoria Station
    • Travel Time: Only 30 minutes non-stop.
    • Departures: Every 15 minutes.
    • Advantages: Fast, comfortable, and designed specifically for travelers.
    • Tickets: Available online, at the station, or payable via Oyster Card or contactless card.

Thameslink

  • Departure Stations: London Bridge, London Blackfriars, St. Pancras International.
    • Travel Time: Between 30 and 50 minutes, depending on the route.
    • Advantages: Cheaper than Gatwick Express, with multiple stops.

Southern Railway

  • Departure Stations: London Victoria, Clapham Junction, and other stations in southern England.
    • Travel Time: Around 35 minutes.
    • Advantages: A more affordable option with flexible departure times.

Connections from Other Cities:

  • From Brighton: About 30 minutes by train.
    • From Reading: Around 75 minutes via Thameslink.
    • From Cambridge: About 2 hours via Thameslink.
  1. By Bus

Buses are a cheaper but slower alternative.

National Express

  • Departure Points: London Victoria Coach Station, Heathrow Airport, and other major UK cities.
    Travel Time: About 1.5 to 2 hours (depending on departure point and traffic).
    Tickets: Available online or at the station.
    Advantages: Low-cost fares, guaranteed seating, and luggage storage.

easyBus

  • Departure Points: London Waterloo, London Victoria, and other central locations.
    Travel Time: Between 1 and 2 hours (depending on the route).
    Advantages: Extremely cheap tickets, especially when booked in advance.
  1. By London Underground (Partially Combined with Train)

Since Gatwick is outside the London Underground network, you can take the Tube to one of the major train stations (e.g., London Victoria or London Bridge) and transfer to a train.
Example Route: Tube to Victoria Station → Gatwick Express.
Advantages: Cost-effective if you already have a Travelcard or Oyster Card.

  1. By Tram (from Croydon)

If you are traveling from South London or Croydon, you can take the Tramlink to East Croydon and transfer to a train to Gatwick.
Travel Time: About 15 minutes by tram, followed by another 15 minutes by train.

  1. Combining Bus and Train

If you’re traveling from farther locations in the UK, you can combine long-distance buses with train services. Many coach routes stop at train stations with direct links to Gatwick.

Tips for a Stress-Free Public Transport Journey

  • Buy tickets in advance: Online tickets are often cheaper. A Railcard (e.g., for young travelers, seniors, or groups) can provide additional discounts.
    Allow extra time: Plan for potential delays, especially during peak travel times.
    Consider luggage: Trains and buses have luggage storage areas, but avoid peak hours if traveling with large bags.
    Use travel apps: Apps like Citymapper or Google Maps help you plan your journey in real time.

 

How to Drive to London Gatwick Airport and Where to Park

Driving to London Gatwick Airport (LGW) is a comfortable option, especially if you prefer flexibility or have a lot of luggage. Here’s how to get there and the parking options available.

Getting to Gatwick Airport

From London:

  • M23 Motorway: Follow the M23 south, which leads directly to the airport.
    Exit 9: Take Junction 9, specifically designed for the airport. Signs direct you to either the North or South Terminal.
    Distance: The airport is about 45 km south of central London. Travel time is around 1-1.5 hours, depending on traffic.

From Other Directions:

  • From Brighton: Drive north on the A23, which connects to the M23. Distance: 43 km, travel time around 30-40 minutes.
    From Southern England: Use the A27 or A272 to reach the M23, then follow signs to the airport.
    From the West (Heathrow): Take the M25 to the M23 (about 1.5 hours).

Navigation Tools:

  • Postcodes for GPS:
  • North Terminal: RH6 0PJ
  • South Terminal: RH6 0NP

Parking Options at Gatwick Airport

The airport offers a variety of parking options, from short-term to long-term parking.

  1. Short Stay Parking
  • Location: Right next to the terminals (North and South Terminal).
    Best for: Pickups, short stays, or day trips.
    Cost: More expensive than long-term parking – around £5 for the first hour.
    Advantages: Just a few minutes’ walk to the terminal.
  1. Long Stay Parking
  • Location: Further from the terminals, but with a free shuttle service (every 10-15 minutes, travel time around 5-10 minutes).
    Cost: Cheaper for longer trips – around £25-35 per day, with lower rates for advance booking.
    Advantages: Secure and monitored parking, ideal for vacation travelers.
  1. Valet Parking (Premium Parking)
  • Location: Drop your car directly at the terminal, and it will be parked for you.
    Cost: More expensive – from around £50 per day.
    Advantages: Maximum convenience, no time wasted.
  1. Park-and-Ride
  • Location: Off-site parking, often cheaper than long-term airport parking.
    Process: Park at an external lot and take a shuttle to the terminal.
    Cost: Cheapest option – from £10-20 per day with advance booking.
  1. Drop-Off Zone
  • Location: Directly outside the terminals (North and South).
    Cost: A £5 fee per vehicle for the first 10 minutes. Longer stays are not permitted.
    Payment: By card or online after use.

Tips for Stress-Free Parking

  1. Book in advance: Pre-booking your parking spot can save money – early booking often comes with discounts.
  2. Arrive early: Allow extra time, especially if using long-term parking.
  3. Look for extra services: Some providers offer car washes or maintenance services during your trip.
  4. Remember your parking spot: Note the location or take a picture to find your car easily.

Alternative: Private Parking Providers

There are also private parking services near Gatwick:
Providers like Purple Parking, APH, or Holiday Extras often offer lower prices.
They also provide shuttle services or valet parking options.

When Should I Arrive at London Gatwick Airport at the Latest?

The recommended arrival time at London Gatwick Airport depends on your flight type, airline, and personal circumstances (such as baggage or check-in options). Here are some general guidelines to help you:

  1. General Recommendations

For International Flights:

  • 2-3 hours before departure: Most airlines recommend arriving at the airport at least 2 hours before departure. For popular destinations or during peak travel periods, 3 hours is advisable to account for possible delays.

For European Flights (e.g., within the EU):

  • 2 hours before departure: This is usually sufficient, as security and passport checks within Europe are generally less time-consuming.

For Domestic Flights within the UK:

  • 1-2 hours before departure: For domestic flights, 1-1.5 hours is usually enough since security procedures are less extensive.
  1. Factors That Influence Arrival Time

Online Check-in:

  • If you have already checked in online and are traveling with hand luggage only, you can arrive later. However, make sure to allow enough time for security screening.

Checked Baggage:

  • If you need to check in luggage, arrive earlier, as baggage drop-off counters usually close 45-60 minutes before departure.

Time of Travel:

  • Peak Hours: The airport is especially busy in the early morning (5-8 AM) and evening (5-8 PM). During these times, allow extra buffer time.
    Holidays or Public Holidays: The airport and transport routes are more crowded during school holidays, national holidays, and the summer months (July-August).

Security Screening:

  • London Gatwick is a high-traffic airport, so security wait times can vary.
  • On average, security screening takes around 20-30 minutes, but during peak hours, it can take longer.

Special Requirements:

  • Families with children or travelers with reduced mobility should plan extra time.
    • If you want to shop duty-free, relax in a lounge, or have a meal before your flight, add at least 30 extra minutes to your schedule.
  1. Official Closing Times
  • Check-in Counters: These typically close 40-60 minutes before departure, depending on the airline.
    Boarding Gates: Boarding usually closes 15-30 minutes before departure. Check your ticket or airline app for specific times.

Practical Tips:

  1. Plan enough time for your journey: Train and road traffic delays are common.
  2. Use airline apps: Many airlines send check-in and boarding notifications, along with updates on delays.
  3. Check your terminal: London Gatwick has two terminals (North and South), connected by a shuttle train. Verify which terminal your flight departs from in advance.
How to Get from London Gatwick Airport to the City Center

There are several convenient ways to travel from London Gatwick Airport (LGW) to central London. Your choice depends on your budget, schedule, and preferences. Here is an overview of the best options:

  1. By Train (Fastest Option)

Taking the train is the fastest and one of the most convenient ways to get to London.

Gatwick Express

  • Travel Time: Only 30 minutes to London Victoria Station (non-stop).
    Departures: Every 15 minutes.
    Cost: From around £20 per journey, depending on booking time.
    Advantages: Fast, comfortable, and direct.
    Tickets: Available online, at the station, or payable via Oyster Card/contactless card.

Thameslink

  • Travel Time: Between 30 and 50 minutes, depending on the destination (e.g., London Bridge, St. Pancras International, or Farringdon).
    Departures: Every 10-15 minutes.
    Cost: From around £12-15 per journey (cheaper than Gatwick Express).
    Advantages: Affordable and serves multiple stops in central London.

Southern Railway

  • Travel Time: Around 35 minutes to London Victoria Station.
    Departures: Every 15 minutes.
    Cost: From around £12-15 per journey.
    Advantages: A cheaper alternative to the Gatwick Express with slightly longer travel time.
  1. By Bus (Cheapest Option)

Buses are a lower-cost alternative, but they take longer than trains.

National Express

  • Travel Time: Between 1.5 and 2 hours (depending on destination and traffic).
    Stops: Victoria Coach Station, London Paddington, and other central locations.
    Cost: From £10-15 per journey (cheaper when booked online in advance).
    Advantages: Ideal for budget travelers or those with a lot of luggage.

easyBus

  • Travel Time: Around 1.5 hours.
    Stops: London Victoria, Waterloo, and other central locations.
    Cost: Tickets start from £5 with early booking.
    Advantages: Very cheap but less comfortable than National Express.
  1. By Taxi or Ride-Sharing (Most Comfortable Option)

Taxis and ride-hailing services like Uber offer comfort but are more expensive.

Taxi (Official Airport Taxis)

  • Travel Time: Around 1-1.5 hours (depending on traffic).
    Cost: Between £60 and £100, depending on your destination.
    Advantages: Door-to-door service, ideal if you have a lot of luggage or are traveling with children.

Uber/Bolt/Free Now

  • Travel Time: Similar to taxis (about 1-1.5 hours).
    Cost: From £50-70 (depending on traffic and demand).
    Advantages: Often cheaper than regular taxis, easy to book via apps.
  1. By Car (Driving or Renting a Car)

If you want flexibility, a rental car or driving yourself is an option.
Travel Time: Around 1-1.5 hours, depending on traffic.
Parking in London: Parking is expensive and limited, so it’s only advisable if you have a fixed destination.
Congestion Charge: London has a congestion charge (city center toll), which you must pay if driving into the central zone.

  1. Private Shuttles and Transfers

Many companies offer private airport transfers.
Travel Time: Around 1-1.5 hours.
Cost: From £50-120, depending on group size.
Advantages: Ideal for groups or if you prefer a more comfortable ride.

Hotels and Accommodation Near London Gatwick Airport

There are numerous hotels and accommodation options around London Gatwick Airport to suit every taste and budget. Many hotels offer extra conveniences such as free shuttle services, parking facilities, and close proximity to the terminals. Here are some of the best options:

Hotels Directly at the Airport (Walking Distance)

  1. Sofitel London Gatwick (4-star)
  • Location: Directly connected to the North Terminal via a pedestrian bridge.
    • Amenities: Luxury rooms, multiple restaurants, fitness center.
    • Advantages: Perfect for travelers needing quick access to the terminal.
    • Price: From £130 per night.
  1. Hilton London Gatwick (4-star)
  • Location: Right next to the South Terminal, with covered access.
    • Amenities: Modern rooms, restaurants, 24-hour fitness center.
    • Advantages: Convenient for early morning or late-night flights.
    • Price: From £120 per night.
  1. Premier Inn London Gatwick Airport (North Terminal)
  • Location: Directly opposite the North Terminal, only a few minutes’ walk away.
    • Amenities: Comfortable beds, restaurant, family-friendly.
    • Advantages: Affordable, clean, and comfortable.
    • Price: From £70 per night.

Hotels Nearby (Accessible by Shuttle or Taxi)

  1. Courtyard by Marriott London Gatwick Airport (4-star)
  • Location: About a 10-minute walk from the South Terminal or a 5-minute shuttle ride.
    • Amenities: Spacious rooms, fitness center, restaurant.
    • Advantages: Quiet location, ideal for business travelers.
    • Price: From £100 per night.
  1. Holiday Inn London Gatwick Airport (4-star)
  • Location: About 10 minutes by car from the airport.
    • Amenities: Family rooms, restaurant, paid shuttle service.
    • Advantages: Good standard at moderate prices.
    • Price: From £85 per night.
  1. Travelodge Gatwick Airport Central
  • Location: About 5-10 minutes by taxi or shuttle.
    • Amenities: Simple, functional rooms, restaurant.
    • Advantages: Very budget-friendly and ideal for short stays.
    • Price: From £50 per night.

Luxury Options

  1. Alexander House Hotel & Utopia Spa (5-star)
  • Location: About 20 minutes from the airport, in a quiet, green setting.
    • Amenities: Luxury rooms, award-winning spa, fine dining restaurant.
    • Advantages: Perfect for travelers wanting to relax before or after their flight.
    • Price: From £250 per night.

Budget-Friendly Options

  1. Bloc Hotel London Gatwick
  • Location: Directly inside the South Terminal, no shuttle needed.
    • Amenities: Modern, compact rooms with smart technology (e.g., lighting and climate control via tablet).
    • Advantages: Very convenient for short stays or overnight layovers.
    • Price: From £60 per night.
  1. Ibis London Gatwick Airport
  • Location: About 10 minutes by taxi or shuttle.
    • Amenities: Simple, modern rooms, bar, and restaurant.
    • Advantages: Budget-friendly, reliable, and clean.
    • Price: From £65 per night.

Alternative: Bed & Breakfasts Nearby

In the small villages surrounding Gatwick, you can find charming Bed & Breakfasts:
• Gainsborough Lodge (3-star): Affordable and cozy accommodation, about 10 minutes away. Prices from £50.
• The Corner House Hotel: Family-run hotel with personal service and free airport transfer. Prices from £70.

Booking Tips

  1. Book early: Especially during holiday seasons and for last-minute flights.
  2. Check for shuttle services: Many hotels offer free or low-cost shuttles for easier transfers.
  3. Look for flexible booking options: If your flight is delayed or changed, ensure you have a flexible cancellation or rebooking policy.