online claim is one of the very few companies that will pay you the compensation before the airline pays the compensation to us. For this reason, you already have your money in your account 3 days after you sold your claim to online claim, whereas you only receive payment from most competing companies when the airline has paid the compensation. This usually takes between 4 and 10 weeks. If there is a legal dispute, it can take much longer.

online claim pays immediately without having to wait for the outcome of legal proceedings. We buy your claim and compensate you! That settles the matter for you. Whether online claim can then enforce the claim against the airline is solely the risk of online claim. You keep your money in any case!

According to the Air Passenger Rights Regulation (261/04), you are also entitled to compensation if you booked your flight as part of a package holiday.

We currently only buy compensation claims due to a flight delay, cancellation or denied boarding under the Air Passenger Rights Regulation.

online claim only receives 22% of the statutory compensation claim plus VAT. In concrete terms, this means the following: If you are entitled to a refund of EUR 250, you will receive EUR 184.55, if you are entitled to a refund of EUR 400, you will receive EUR 295.28, and if you are entitled to a refund of EUR 600, you will receive EUR 442.92.

As a passenger, you are personally entitled to compensation. This also applies if others, e.g. the employer, paid for the flight ticket.

Once online claim has confirmed you to pay the compensation and you have submitted the required documents to online claim, you will have the compensation in your account within 3 working days.

You can also claim compensation for other people, e.g. family members or friends. If you indicate this in the compensation calculator, the necessary documents will be sent to you automatically by email.