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Düsseldorf Airport – An International Hub in North Rhine-Westphalia
Düsseldorf Airport (DUS), also known as “Düsseldorf International”, is the largest airport in North Rhine-Westphalia and the third-largest in Germany. Located approximately 7 kilometers north of Düsseldorf’s city center, it serves as a key national and international air traffic hub. With its modern infrastructure, excellent transport connections, and a wide range of destinations, Düsseldorf Airport plays a central role in the region’s mobility.
The airport was opened in 1927 and has continuously evolved since then. After a major fire in 1996, the terminal was completely modernized and is now a prime example of efficient passenger handling. More than 20 million passengers use the airport annually, with flights to over 200 destinations worldwide.
Düsseldorf Airport is an important hub for numerous airlines, including Lufthansa, Eurowings, and Condor.
Düsseldorf Airport has three terminals (A, B, and C), with a total capacity of over 22 million passengers per year. Travelers benefit from numerous services and amenities:
✔ Shopping & Dining:
- Over 60 shops and 40 restaurants, including duty-free stores, fashion boutiques, and cafés.
✔ Exclusive Lounges:
- Business and First-Class lounges for premium passengers.
- A publicly accessible lounge for all travelers.
✔ Wi-Fi:
- Free Wi-Fi available throughout the entire terminal.
✔ Airport Train Station:
- The SkyTrain connects the terminals with the long-distance train station, ensuring fast access to the rail network.
Special Features of Düsseldorf Airport
✔ Observation Deck
- The visitor terrace offers an excellent view of the airfield, making it a favorite spot for aviation enthusiasts.
✔ Events and Guided Tours
- The airport regularly hosts tours, allowing visitors to go behind the scenes and explore airport operations.
✔ Environmental Commitment
- Düsseldorf Airport focuses on sustainability, using electric vehicles and renewable energy sources to reduce its carbon footprint.
Düsseldorf Airport combines efficiency, modern design, and passenger convenience, making it a key gateway for both business and leisure travelers in Germany and beyond. ✈️😊
What Are My Rights in Case of a Flight Delay or Cancellation at Düsseldorf Airport?
Flight issues can be frustrating, but did you know that you may be entitled to compensation if your flight is delayed or canceled at Düsseldorf Airport? Thanks to the EU Passenger Rights Regulation, your claims are clearly defined and can be quite substantial:
- Compensation between € 250 and € 600, depending on the flight distance.
- Applies for delays of 3 hours or more, flight cancellations, overbooking, or missed connections.
- The compensation amount is independent of the ticket price.
- You have up to 3 years to claim your rights.
With our support, enforcing your compensation is quick and hassle-free. Use our free compensation calculator to check whether you’re eligible for a payout.
Check here free of charge and without obligation whether you are entitled to compensation
Check your compensation claim online in just 2 minutes
How Should I Proceed in Case of a Flight Delay or Cancellation at Düsseldorf Airport?
Checklist for Flight Delays or Cancellations at Düsseldorf Airport
Step | Description | Tip |
Obtain written confirmation | Obtain written confirmation from the airline of the reason for the delay or cancellation. | Ask for documentation directly at the airline’s service desk. |
Collect evidence | Save photos, tickets, boarding passes, receipts for additional expenses and any vouchers. | Also keep screenshots of display boards or emails from the airline. |
Secure supplies | Take advantage of catering or accommodation offers from the airline in the event of longer delays. | If necessary, request vouchers for food and drinks. |
Check compensation | Use our online claim calculator to work out how much money you are entitled to in the event of a delay or cancellation. | The calculator determines your possible compensation amount quickly and without obligation. |
Make a claim | Leave the enforcement of your compensation claims to us. | Sit back and relax while we take care of the formalities. |
With this step-by-step guide, you can stay on top of the situation and make the best out of it! 🚀
Under What Conditions Am I Entitled to Compensation for a Delay or Flight Cancellation at Düsseldorf Airport?
Are you wondering what conditions apply for compensation in case of flight issues at Düsseldorf Airport? The EU Passenger Rights Regulation clearly defines these rules and protects your rights as a passenger.
You are entitled to compensation if:
Must always apply | |
Flight departs/arrives in the EU | Your flight departs from the EU or arrives in the EU with an EU airline. |
Airline is responsible | The airline is responsible for the delay or cancellation (e.g., no extraordinary circumstances such as severe weather). |
Flight date within the last 3 years | The flight took place no more than 3 years ago. |
In case of delay, cancellation, overbooking, or missed connection, the following must also apply:
Reason for claim | Description |
Delay | Your flight arrives at its destination with a delay of 3 hours or more. |
Cancellation | The airline informs you of the flight cancellation less than 14 days before departure. |
Overbooking | The flight is overbooked and you cannot find a seat on board. |
Missed connecting flight | Your connecting flight departs without you and you arrive at your final destination 3 or more hours late. |
The amount of your compensation is only about the flight distance – not the price you paid for your ticket:
Flight distance | Compensation | Examples |
Short-haul (up to 1.500 km) | 250 € | z. B. Hamburg – München |
Medium-haul (up to 3.500 km) | 400 € | z. B. München – Athen |
Long-haul (over 3.500 km) | 600 € | z. B. Franfurt – New York |
Use our free compensation calculator to quickly check how much money you are entitled to. If your claim is successfully enforced, you will receive your compensation minus a success fee of 22% plus VAT.
Don’t miss out on your rights – we’re here to fight for you!
What Are My Rights During Long Waiting Times at Düsseldorf Airport?
Waiting times at Düsseldorf Airport can be frustrating, but did you know that in case of a flight delay or cancellation, you are entitled to extensive care services? The EU Passenger Rights Regulation clearly defines your entitlements and protects you as a passenger.
Your care entitlements at Düsseldorf Airport:
Flight distance | Care services |
Short-haul flights (up to 1,500 km) | Free meals and drinks after 2 hours of waiting time. |
Medium-haul flights (1,500–3,500 km) | Entitlement to care services after 3 hours of waiting time. |
Long-haul flights (over 3,500 km) | These services are available after 4 hours of waiting time. |
Overbooking | You receive care services immediately, with no waiting time. |
What Services Are You Entitled To?
- Free meals and drinks
- Communication: Two phone calls, emails, or faxes
Düsseldorf Airport offers a variety of amenities such as restaurants, lounges, and services to make your waiting time as comfortable as possible. Actively claim your rights and request your care services directly from the airline.
What Can I Do If My Flight Is Canceled Due to a Strike at Düsseldorf Airport?
Has your flight from Düsseldorf Airport been canceled due to a strike? Don’t worry – as a passenger, you have rights that protect and support you. The EU Passenger Rights Regulation clearly defines what you are entitled to.
Your Rights in Case of Flight Cancellations Due to a Strike:
- Check Your Flight Status:
- Make sure your flight is actually affected by the cancellations.
- Alternative Transport or Refund:
- You have the right to be rebooked on an alternative flight or
- Receive a refund for your ticket.
- Compensation for Airline-Internal Strikes:
- If the strike was caused by the airline itself and does not qualify as an extraordinary circumstance, you may also be entitled to compensation.
Additional Services:
While waiting for a replacement flight or further information, you may be eligible for care services, depending on the waiting time, including:
- Free meals and drinks
- Accommodation for longer delays
- Transport to and from the hotel
What Should You Do?
Contact your airline immediately for information on rebooking, ticket refunds, or available care services. Düsseldorf Airport also offers numerous services to make your waiting time as comfortable as possible.
Use our support to claim your compensation quickly and easily. With us, you stay relaxed – even during unexpected flight cancellations! ✈️
Am I Entitled to Compensation for a Flight Delay or Cancellation Due to a Strike at Düsseldorf Airport?
A flight cancellation or a delay of more than three hours due to a strike at Düsseldorf Airport can be frustrating for travelers. However, your rights depend on who caused the strike.
When Are You Entitled to Compensation?
- Airline-Internal Strike: If the strike is caused by the airline’s own staff, you are entitled to:
- Compensation under the EU Passenger Rights Regulation
- A refund of your ticket price or alternative transportation
- Care services, such as meals, refreshments, or accommodation if necessary.
- Extraordinary Circumstances: Strikes outside the airline’s control, such as airport staff strikes, are considered extraordinary circumstances. Unfortunately, in these cases, no compensation is granted.
What Are You Still Entitled To?
Even in extraordinary circumstances, you have the right to basic care at Düsseldorf Airport, including:
- Free meals and drinks
- Accommodation for longer waiting times
- Transportation to and from the accommodation, if necessary.
Our Tip:
Check your flight status and use our online compensation calculator to quickly determine if you are eligible for a payout. With us, you can claim your rights easily and stress-free! ✈️
How to Reach Düsseldorf Airport Easily and Stress-Free
How to Reach Düsseldorf Airport Easily and Stress-Free
Düsseldorf Airport is well-connected to the transportation network and offers various convenient options for reaching it comfortably and without stress. Here are the best ways to get there:
- By Public Transportation
The airport has two train stations, ensuring seamless regional and national connections:
- a) Long-Distance Train Station (Düsseldorf Flughafen Fernbahnhof)
- Location: About 2.5 km from the terminal.
- Access: The SkyTrain (an automatic monorail) connects the train station directly to the terminals in about 7 minutes.
- Train Services: Serves long-distance ICE, IC, and regional trains.
- Cost: The SkyTrain fare is included in the train ticket.
- b) Regional Train Station (Düsseldorf Flughafen Terminal S-Bahn Station)
- Location: Directly under Terminal C.
- Connections:
- S-Bahn S11: Directly connects the airport to Düsseldorf Central Station in about 12 minutes.
- Other regional trains serving nearby cities like Duisburg, Essen, and Cologne.
- Tickets: A one-way ticket (Price Level A) costs around €3.10.
- By Car
- Motorway Connection: The airport is directly accessible via the A44, with its own exit “Düsseldorf Airport”.
- Parking Options:
- Short-Term Parking (P11): Right in front of the terminals, ideal for pick-ups and drop-offs.
- Long-Term Parking (P2, P3, P7): Just a short walk from the terminals, cheaper for longer trips.
- Economy Parking (P22): Further away but more affordable. A shuttle service is available.
- Prices: Short-term parking from €3 per 30 minutes, long-term parking from €49 per week (cheaper when booked online).
- By Taxi
- Travel Time: About 15 minutes from Düsseldorf city center.
- Cost: Around €25–30, depending on traffic.
- Availability: Taxis are available 24/7 in front of all terminals.
- By Ride-Sharing Services (Uber, Bolt, etc.)
- A convenient alternative to taxis, often slightly cheaper.
- Travel Time: Similar to taxis, about 15 minutes.
- By Bicycle
- For eco-conscious travelers, there are bike lanes leading directly to the airport.
- Bicycle racks are available in front of the terminals.
- By Rental Car or Car-Sharing
- Rental Car Providers: Major companies like Sixt, Europcar, and Avis have offices at the airport.
- Car-Sharing: Services like Share Now and Sixt Share have dedicated parking spots at the airport.
How to Get to Düsseldorf Airport by Public Transport
Düsseldorf Airport is easily accessible by public transportation. Here are the best options:
- By Train
The airport has two train stations that provide excellent rail connections.
- a) Düsseldorf Flughafen Fernbahnhof (Long-Distance Train Station)
- Location: About 2.5 km from the terminal.
- Train Services: ICE, IC, and regional trains from across Germany and neighboring countries.
- Transfer to the Terminal: The SkyTrain (an automated monorail) connects the station directly to the terminals in 7 minutes. The SkyTrain runs every 5 to 7 minutes.
- Tickets: SkyTrain use is included in long-distance train tickets.
- b) Düsseldorf Flughafen Regionalbahnhof (Regional Train Station)
- Location: Directly under Terminal C.
- Connections:
- S-Bahn S11: Direct connection to Düsseldorf Central Station in about 12 minutes.
- Other regional trains serve Duisburg, Essen, and Cologne.
- Tickets: A one-way ticket costs around €3.10 (Price Level A).
- By Tram and Bus
The airport is also accessible via tram and bus services:
- Bus Line 721: Direct service from Düsseldorf Central Station to the airport.
- Travel time: About 30 minutes.
- Bus Line 760: Connects the airport to Ratingen.
- Bus Line 896: A special service for trade fair visitors, connecting the airport with Messe Düsseldorf.
- Ticket Prices and Information
- Tickets: Available at ticket machines, via the VRR app, or at counters.
- Fares:
- €3.10 for trips within Düsseldorf.
- €6+ for journeys from other cities in the Rhein-Ruhr area (e.g., from Essen).
Recommendation
✔ The S-Bahn S11 and SkyTrain offer quick, simple, and direct connections to the airport.
✔ For travelers coming from farther away, the long-distance train station is the best option with an easy transfer via SkyTrain.
How to Get to Düsseldorf Airport by Car & Parking Options
Düsseldorf Airport is easily accessible by car and offers various parking options.
Driving Directions
📍 Address for Navigation:
Flughafenstraße 120, 40474 Düsseldorf
Motorway Connections
- From A44: Take Exit “Düsseldorf Airport” and follow signs to the terminals.
- From A3: Take the Ratingen-Ost interchange to the A44 towards Düsseldorf Airport.
- From A52: Take the Düsseldorf-Nord interchange onto the A44 towards the airport.
Parking Options at Düsseldorf Airport
- Short-Term Parking
- P11, P12, P13 (Directly in front of terminals)
- Ideal for drop-offs and pick-ups
- Prices:
- First 10 minutes: Free
- After 10 minutes: Approx. €2.50 per 10 minutes
- Long-Term Parking
- P2, P3, P7 (Covered, secure, and within walking distance of terminals)
- Prices:
- From €49 per week (varies based on booking time).
- Economy Parking
- P22, P25 (More affordable, about 10–15 minutes walk from the terminal)
- Prices:
- From €39 per week (cheaper with online booking).
- Premium Parking
- P1 Premium (Directly in front of the terminals)
- Ideal for travelers seeking extra convenience
- Prices:
- From €5 per 30 minutes, higher for long-term parking.
Online Reservation
✔ Booking online is recommended to secure a spot and get better rates.
✔ A QR code is provided for easy access in and out of the parking area.
Electric Vehicles
✔ Charging stations available at P7 and selected parking areas.
When Should I Arrive at Düsseldorf Airport at the Latest?
To travel stress-free from Düsseldorf Airport (DUS), follow these guidelines, which vary depending on your destination and travel situation:
General Recommendations
- Domestic Flights: Arrive at the airport at least 90 minutes before departure.
- International Flights (within Europe): Arrive 2 hours before departure.
- Long-Haul Flights: Arrive 3 hours before departure, especially for flights to the USA or other long-distance destinations.
Check-in and Baggage Drop-off
- Online Check-in & Hand Luggage Only: If you have checked in online and are only traveling with hand luggage, arriving 60 minutes before departure is usually sufficient.
- Baggage Drop-off: Allow at least 90–120 minutes, as check-in counters typically close 40–60 minutes before departure.
Security Check
- Processing Time: Security checks typically take 15–30 minutes, but may take longer during peak hours (e.g., mornings, evenings, and holiday seasons).
- Tip: Düsseldorf Airport offers a Priority Security Check, which reduces waiting times (available for an additional fee).
Special Considerations for Low-Cost Carriers
- Airlines like Ryanair and Eurowings often close their check-in counters 60 minutes before departure. To be safe, arrive at least 2 hours before your flight to allow time for check-in and security.
Peak Hours and Holiday Travel
During high travel periods (e.g., school holidays and weekends), the airport is much busier. Plan for an extra time buffer of 30–60 minutes.
Recommendations for Families and Groups
If traveling with children or in a larger group, it is advisable to arrive at least 2 hours before departure to allow for a smooth check-in and security process.
Additional Tips
- Use Online Check-in: Saves time and avoids long queues at check-in counters.
- Plan for Parking Time: If driving to the airport, allow extra time for finding a parking spot and a possible shuttle transfer to the terminal.
- Have Travel Documents Ready: Keep passport, ticket, and other documents easily accessible to avoid delays.
How to Get from Düsseldorf Airport to the City Center?
Düsseldorf Airport is well-connected to the city center, making it quick and convenient to reach. Here are the best options:
- By S-Bahn
The S11 S-Bahn line is the fastest and easiest way to get to the city center:
- Route: From Düsseldorf Flughafen Terminal (directly under Terminal C) to Düsseldorf Hauptbahnhof (Central Station).
- Travel Time: Approximately 12 minutes.
- Frequency: Trains run every 20 minutes.
- Tickets: A one-way ticket costs around €3.10 (Price Level A).
- Best for: Travelers with light luggage.
- By Train (Regional & Long-Distance Trains)
Düsseldorf Airport’s long-distance train station offers numerous connections:
- Route: ICE and regional trains connect the airport to Düsseldorf Central Station and other major cities.
- SkyTrain: A monorail that connects the terminals to the train station in about 7 minutes.
- Travel Time: Around 10 minutes from the train station to Düsseldorf Central Station.
- Tickets: Prices vary depending on the train type, starting from €3.10.
- By Taxi
- Travel Time: 15–20 minutes, depending on traffic.
- Cost: Around €25–30 to the city center.
- Availability: Taxis are available 24/7 outside all terminals.
- By Ride-Sharing Services (Uber, Bolt, etc.)
- Cost: Usually slightly cheaper than taxis, around €20–25.
- Travel Time: Approximately 15–20 minutes.
- Booking: Can be booked via the app and picked up directly at the terminal.
- By Bus
- Bus Line 721:
- Direct route from the airport to Düsseldorf Central Station.
- Travel Time: Around 30 minutes.
- Tickets: €3.10 (Price Level A).
- Other Bus Lines: Connect the airport to surrounding districts.
- By Rental Car or Car-Sharing
- Rental Car Providers: Several rental companies operate directly at the airport.
- Car-Sharing Services: Share Now, Sixt Share, and Miles have designated parking spots right outside the terminals.
- Travel Time: About 15 minutes.
Recommendation
✔ The S-Bahn S11 is the fastest, cheapest, and most convenient option to reach Düsseldorf’s city center.
✔ For more comfort or if carrying heavy luggage, a taxi or ride-sharing service is a good alternative.
Additional Tips
- Buy Tickets in Advance: Use ticket machines or apps like DB Navigator or VRR App to avoid waiting times.
- Plan for Extra Time: Especially during peak hours or when making connections.
- Consider Luggage: If you have heavy luggage, a taxi or ride-sharing service may be more convenient.
Hotels Near Düsseldorf Airport
Here is a list of hotels near Düsseldorf Airport (DUS) with descriptions and prices:
- Maritim Hotel Düsseldorf
- Location: Directly at the airport, connected by a covered walkway.
- Features: 4-star hotel with soundproof rooms, 4 restaurants, a bar, and a wellness area with an indoor pool.
- Price: From €150 per night.
- Best for: Travelers looking for comfort and direct airport access.
- Sheraton Düsseldorf Airport Hotel
- Location: On top of parking garage P3, a short walk from the terminal.
- Features: Modern 4-star hotel with stylish rooms, a fitness center, and a restaurant overlooking the airport.
- Price: From €140 per night.
- Best for: Business travelers and passengers with early or late flights.
- Holiday Inn Express Düsseldorf Airport
- Location: 1.4 km from the airport.
- Features: Modern rooms, free WiFi, and complimentary breakfast. Shuttle service available.
- Price: From €90 per night.
- Best for: Budget-conscious travelers looking for a comfortable stay.
- Hotel Villa Casa
- Location: 1.8 km from the airport, in Lohausen.
- Features: Small boutique hotel with cozy, individually designed rooms and a family-friendly atmosphere.
- Price: From €75 per night.
- Best for: Travelers seeking a personal, intimate stay.
- Airport Fashion Hotel
- Location: 1.9 km from the airport.
- Features: Charming hotel with individually designed rooms and a restaurant serving regional and international dishes.
- Price: From €85 per night.
- Best for: Affordable yet comfortable accommodations.
- Mercure Hotel Düsseldorf City Nord
- Location: 4 km from the airport.
- Features: 4-star hotel with modern rooms, a restaurant, and good airport connections.
- Price: From €95 per night.
- Best for: Business and leisure travelers alike.
Note
Hotel prices may vary depending on booking time, availability, and season. It’s recommended to check prices directly with the hotels or via booking platforms. 🚀🏨😊