Flight problems with Scandinavian Airlines (SAS) - your rights and how to get your compensation
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Scandinavian Airlines – The Leading Airline of Scandinavia
Scandinavian Airlines (SAS), founded in 1946, is the national airline of Sweden, Norway, and Denmark. Headquartered in Stockholm, with hubs in Copenhagen (CPH), Stockholm (ARN), and Oslo (OSL), SAS connects passengers to over 100 destinations across Europe, North America, and Asia.
The airline is known for its Scandinavian service, modern fleet, and strong commitment to sustainability. SAS prioritizes fuel-efficient aircraft and aims to become climate neutral by 2050. As a member of the Star Alliance, passengers benefit from a global network and premium services.
With flexible booking options, travel classes such as SAS Go and SAS Plus, and an attractive frequent flyer program (EuroBonus), Scandinavian Airlines remains a preferred choice for both business and leisure travelers in Northern Europe.
Many passengers often experience issues such as delays, flight cancellations, or overbookings. In such cases, you have rights as a traveler, which are regulated by the EU Passenger Rights Regulation 261/2004. Find out here how to claim compensation and ticket refunds from Scandinavian Airlines (SAS).
What claims do I have in the event of flight problems with Scandinavian Airlines (SAS) - and how do I enforce them?
Have you had a flight delay, a flight cancellation or another problem with Scandinavian Airlines (SAS)? Don’t worry – the EU Passenger Rights Regulation 261/2004 protects your rights as a passenger. In just a few steps, you can assert your claims and receive compensation or a ticket refund. Here are your options:
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Your rights in the event of flight problems with Scandinavian Airlines (SAS)
- flight delay
- Entitlement: You are entitled to compensation if your flight arrives at its destination more than 3 hours late.
- Amount of compensation: Depending on the flight distance, you will receive between €250 and €600.
- flight cancellation or rebooking
- Compensation: If your flight is canceled at short notice (less than 14 days before departure), you are entitled to compensation.
- Ticket refund: Alternatively, you can request a refund of the full ticket price if no replacement flight is offered or you do not wish to use it.
- overbooking
- If you are unable to travel as planned due to overbooking, you are entitled to compensation of between € 250 and € 600, depending on the flight distance.
- missed connecting flights
- If you do not reach your connecting flight due to a delay and arrive at your destination with a delay of more than 3 hours, you are also entitled to compensation.
You are entitled to compensation if:
Must always apply | |
Flight departs/arrives in the EU | Your flight departs from the EU or arrives in the EU with an EU airline. |
Airline is responsible | The airline is responsible for the delay or cancellation (e.g., no extraordinary circumstances such as severe weather). |
Flight date within the last 3 years | The flight took place no more than 3 years ago. |
In case of delay, cancellation, overbooking, or missed connection, the following must also apply:
Reason for claim | Description |
Delay | Your flight arrives at its destination with a delay of 3 hours or more. |
Cancellation | The airline informs you of the flight cancellation less than 14 days before departure. |
Overbooking | The flight is overbooked and you cannot find a seat on board. |
Missed connecting flight | Your connecting flight departs without you and you arrive at your final destination 3 or more hours late. |
The amount of your compensation is only about the flight distance – not the price you paid for your ticket:
Flight route | Compensation | Examples |
Short-haul (up to 1.500 km) | 250 € | z. B. Hamburg – München |
Medium-haul (up to 3.500 km) | 400 € | z. B. München – Athen |
Long-haul (over 3.500 km) | 600 € | z. B. Franfurt – New York |
Important facts about your compensation claim
- Regardless of the ticket price: The amount of compensation is not based on the cost of the flight, but on the flight distance and the duration of the delay.
- Right to compensation and ticket refund: Your claims remain valid for up to 3 years after the flight date.
- Additional benefits: During the waiting time at the airport, you are entitled to free meals, drinks and, if necessary, hotel accommodation.
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How to assert your claims
With our service, you will receive your compensation easily and without stress:
- check your claim: Use our free onlineclaim calculator to determine your entitlement within minutes.
- expert assistance: We take over all communication with Scandinavian Airlines (SAS) and compensate you immediately or enforce your claim legally.
- success commission: Our commission is 22% plus VAT deducted from the compensation amount – there are no upfront costs.
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Check claims now and secure compensation!
Why fight for yourself when you can have it easy? We make it easy for you to enforce your rights. Check now, free of charge, how much you are entitled to for your flight problem and leave the rest to our experts. Enforcing your air passenger rights can be that easy!
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What should you do if you have a problem with your Scandinavian Airlines (SAS) flight?
Have you had a delayed, canceled or otherwise inconvenienced flight with Scandinavian Airlines (SAS)? Don’t worry – with a few simple steps you can secure your rights and successfully claim your compensation or ticket refund. Here’s your guide to dealing with flight problems:
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Step-by-step instructions for flight problems
- Have the reason for the flight problem confirmed in writing
- Ask the Scandinavian Airlines (SAS) staff at the airport for a written explanation of why your flight is delayed or canceled.
- This confirmation could be important in order to assert your claims later.
- collect important documents and receipts
- Photos: Document display boards or boarding passes showing the delay or cancellation.
- Receipts: Keep all receipts for additional expenses such as meals, drinks or transportation costs.
- Tickets and vouchers: Keep these carefully – they are important for processing your claim.
- claiming care services at the airport
- In the event of longer waiting times, you are entitled to free meals, drinks and, if necessary, hotel accommodation.
- If Scandinavian Airlines (SAS) does not offer these on its own initiative, actively insist on them – this is your right.
- have claims checked and enforced online
- Use our free online claim calculator to find out how much you are entitled to in just a few minutes.
- Then instruct our experienced team to legally enforce your compensation – simply, quickly and without stress.
Here is a clear summary:
Step | Description | Tip |
Obtain written confirmation | Obtain written confirmation from the airline of the reason for the delay or cancellation. | Ask for documentation directly at the airline’s service desk. |
Collect evidence | Save photos, tickets, boarding passes, receipts for additional expenses and any vouchers. | Also keep screenshots of display boards or emails from the airline. |
Secure supplies | Take advantage of catering or accommodation offers from the airline in the event of longer delays. | If necessary, request vouchers for food and drinks. |
Check compensation | Use our online claim calculator to work out how much money you are entitled to in the event of a delay or cancellation. | The calculator determines your possible compensation amount quickly and without obligation. |
Make a claim | Leave the enforcement of your compensation claims to us. | Sit back and relax while we take care of the formalities. |
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Why should you rely on experts?
Enforcing your rights can be complicated and time-consuming. Many airlines try to fend off justified claims. With our service, you don’t need to worry about this:
- Quick claim check: easy online and free of charge.
- Experienced experts: We take over the negotiations with Scandinavian Airlines (SAS) and compensate you immediately or enforce your claim.
- No risk: You only pay a commission (22% plus VAT) if your claim is successful.
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Secure your rights now!
Don’t wait any longer – check today whether you are entitled to compensation. With our service, you will receive what you are entitled to – quickly, easily and risk-free!
Scandinavian Airlines (SAS) flight problems? Everything you need to know about your rights
Have you had a delay, cancellation or other problem with your Scandinavian Airlines (SAS) flight? Don’t worry – we’ll help you stay on top of things and successfully enforce your rights. Whether it’s flight delays, rebooking or overbooking, here you will find answers to the most important questions and find out how to assert your claims.
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Your rights in the event of flight problems with Scandinavian Airlines (SAS) at a glance
If your flight did not go as planned, you have various rights depending on the situation:
- Flight delay: If your flight is delayed by more than 3 hours, you can receive compensation of between € 250 and € 600.
- Flight cancellation: If your flight is canceled at short notice, you are entitled to compensation and a ticket refund.
- Rebooking: If your booking is changed unexpectedly, you can insist on replacement transportation or a refund.
- Overbooking: If you were denied boarding due to overbooking, you are also entitled to compensation.
💡 Tip: The amount of compensation is independent of the ticket price and depends on the flight distance.
In which cases are you entitled to compensation for a canceled flight with Scandinavian Airlines (SAS)?
Has your Scandinavian Airlines (SAS) flight been canceled and are you wondering whether you can receive compensation? Here are the most important criteria that determine your entitlement – simply explained and legally sound.
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When are you entitled to flight cancellation compensation?
You can claim compensation of between € 250 and € 600 if:
- Cancellation was announced less than 14 days before departure.
- Scandinavian Airlines (SAS) is responsible for the cancellation, e.g. due to technical problems, staff shortages or internal errors.
- No suitable replacement flight was offered to take you to your destination on time or with minimal delay.
💡 Good to know: It doesn’t matter whether you are traveling privately or on business or whether the flight was booked individually or as part of a package tour – your claims remain valid.
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When is there no entitlement to compensation?
There are exceptions where Scandinavian Airlines (SAS) cannot be held liable. These include:
- Severe weather or extreme weather conditions
- Air traffic controller strikes or other labor disputes beyond the control of Scandinavian Airlines (SAS)
- Official instructions, e.g. airspace closures or travel restrictions due to coronavirus
- Safety risks that make it impossible to carry out the flight
In such cases, the regulation on “extraordinary circumstances” applies and compensation is excluded.
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How do you assert your claim?
Do you feel that you are entitled to compensation? This is how you proceed:
- Get the reason for the cancellation confirmed if possible: Ask for written confirmation from Scandinavian Airlines (SAS).
- Keep documents: Collect your tickets, booking confirmations and receipts.
- Check your claim: Use a free online claim calculator to find out how much you are entitled to.
When are you entitled to both compensation and a ticket refund if your flight with Scandinavian Airlines (SAS) is canceled?
Has your flight with Scandinavian Airlines (SAS) been canceled and are you wondering whether you are entitled to compensation and a refund of the ticket price? Here you can find out under which conditions you can assert both claims – simply, clearly and directly.
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Combined claim: compensation and ticket refund
You can claim both compensation and a ticket refund if:
- The flight was canceled less than 14 days before departure.
- Scandinavian Airlines (SAS) is responsible for the flight cancellation, e.g. due to technical problems or internal errors.
- No suitable replacement flight was offered that would have fulfilled your travel plans.
💡 Good to know: Your claims are independent of whether the flight was to be used for private or business purposes or was booked as part of a package tour.
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How high are your claims?
- Compensation: Depending on the flight distance, you are entitled to between € 250 and € 600 per person – regardless of the ticket price.
- Ticket refund: You will be refunded the full price of the ticket you booked, including additional costs such as baggage or seat reservations.
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When is the claim not applicable?
There are exceptions where Scandinavian Airlines (SAS) does not have to pay compensation:
- Exceptional circumstances: these include severe weather, third party strikes, official instructions or security risks.
- Accepted alternative flight: If you have used an alternative flight, you can no longer claim a ticket refund.
How much compensation do you get for flight problems with Scandinavian Airlines (SAS)?
Have you had a flight delay, cancellation or other problems with Scandinavian Airlines (SAS) and are wondering how much compensation you are entitled to? The EU Passenger Rights Regulation 261/2004 regulates exactly what amounts you can claim depending on the flight distance. The amount of compensation does not depend on the ticket price.
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This is how much compensation you are entitled to
- short-haul – less than 1,500 km
- Example: Hamburg – Munich
- Compensation: 250 € per person
- medium-haul – 1,500 to 3,500 km
- Example: Munich – Athens
- Compensation: 400 € per person
- long distance – over 3,500 km
- Example: Frankfurt – New York
- Compensation: 600 € per person
Flight route | Compensation | Examples |
Short-haul (up to 1.500 km) | 250 € | z. B. Hamburg – München |
Medium-haul (up to 3.500 km) | 400 € | z. B. München – Athen |
Long-haul (over 3.500 km) | 600 € | z. B. Franfurt – New York |
💡 Good to know: These amounts apply regardless of how much you paid for your ticket. You can receive full compensation even for cheap Scandinavian Airlines (SAS) flights.
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What flight problems are eligible for compensation?
- Flight delay: If you arrive at your destination more than 3 hours late.
- Flight cancellation: If the flight is canceled less than 14 days before departure.
- Overbooking: If you are denied boarding due to overbooking.
- Missed connecting flight: If you miss your connecting flight due to a delay and arrive late at your destination.
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How do you assert your claims?
- check your compensation online: Use our free online claim calculator to find out quickly and easily how much you are entitled to.
- leave the paperwork to us: we take care of all communication with Scandinavian Airlines (SAS) and compensate you immediately or enforce your claims.
- success commission: A commission of 22% plus VAT is only payable in the event of success – there are no upfront costs for you.
How long do you have to claim compensation or a ticket refund from Scandinavian Airlines (SAS)?
Are you wondering whether you are still entitled to compensation or a ticket refund for your Scandinavian Airlines (SAS) flight? The good news is that your rights remain valid for a long time, and in Germany there are clear rules on the limitation period.
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Claims for compensation and ticket refunds – how long you have
- Duration: In Germany, you can assert your claims for compensation and ticket refunds up to 3 years after the flight date.
- Calculation of time limit: The limitation period does not begin immediately after the flight, but always at the end of the year in which the flight took place.
💡 Example: If you had a flight cancellation or delay with Scandinavian Airlines (SAS) in summer 2023, you can file your claims until December 31, 2026.
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Why is the deadline important?
The EU Passenger Rights Regulation 261/2004 gives passengers clear rights, but does not set a uniform limitation period across Europe. This is why the provisions of the German Civil Code (BGB) apply in Germany. This gives you enough time to check and enforce your claims.
Why you should take action now
The closer the end of the limitation period approaches, the more important it is to act quickly. With our support, you can be sure that your claims will be asserted in good time – without any effort
What to do if your Scandinavian Airlines (SAS) flight is overbooked? Your rights at a glance
It’s annoying, but unfortunately not uncommon: airlines such as Scandinavian Airlines (SAS) overbook flights in order to maximize the capacity of their aircraft. However, if you are unable to fly as planned due to an overbooking, you have clear rights as a passenger that are protected by the EU Passenger Rights Regulation 261/2004. Here you can find out what to do and what claims you can make.
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Your rights in the event of an overbooked Scandinavian Airlines (SAS) flight
- entitlement to replacement transportation or ticket reimbursement
- If you are unable to fly due to overbooking, you have the right to an alternative flight or a full refund of your ticket price.
- The alternative flight must take you to your destination as quickly as possible.
- compensation under EU law
- You are also entitled to compensation of between € 250 and € 600 depending on the flight distance:
- Short-haul (< 1,500 km): €250
- Medium-haul (1,500-3,500 km): €400
- Long-haul (> 3,500 km): €600
- supply services at the airport
- If you have to wait a long time for your replacement flight due to overbooking, Scandinavian Airlines (SAS) is obliged to offer you free meals and drinks.
- You are also entitled to the provision of communication facilities, such as telephone calls or e-mails.
- In the event of longer delays that require an overnight stay, the airline must also organize hotel accommodation and transfers.
What should you do in the event of an overbooking?
- Ask for written confirmation: Ask Scandinavian Airlines (SAS) to confirm in writing that your flight is overbooked.
- Document everything: collect receipts, vouchers and photos to prove your claims.
- Insist on care services: Don’t be put off and claim your rights directly at the airport.
- Check your claim: Use our free online claim calculator to find out how much you are entitled to.
What are your rights if your Scandinavian Airlines (SAS) flight is postponed to the next day?
A flight postponement to the next day can disrupt your travel plans. But don’t worry: thanks to the EU Passenger Rights Regulation 261/2004, airlines such as Scandinavian Airlines (SAS) are obliged to take care of your accommodation and meals in such cases. Here you can find out what you are entitled to and how to assert your rights.
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Your rights if your flight is postponed to the next day
- hotel accommodation and transfer
- Scandinavian Airlines (SAS) must organize free hotel accommodation and return transfers between the airport and your accommodation.
- This applies regardless of the reason for the flight delay, be it technical problems, weather conditions or other reasons.
- catering and communication facilities
- You are entitled to free meals and drinks during the waiting time.
- In addition, Scandinavian Airlines (SAS) must provide you with communication options such as telephone calls or e-mails to adjust your plans.
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What to do if the airline does not offer accommodation?
If Scandinavian Airlines (SAS) does not contact you proactively or does not provide accommodation:
- Speak directly to Scandinavian Airlines (SAS) staff at the airport: insist that the airline fulfills its obligations.
- Organize yourself: If necessary, book a hotel and arrange the transfer on your own.
💡 Tip: Clarify with Scandinavian Airlines (SAS) in advance that the costs will be covered and have this confirmed in writing.
- Keep receipts: Collect receipts for accommodation, meals and transportation costs in order to claim reimbursement.
Are you entitled to compensation in the event of an Scandinavian Airlines (SAS) strike?
A strike can significantly affect your travel plans, whether through delays or flight cancellations. But when exactly can you claim compensation from Scandinavian Airlines (SAS)? Here you can find out what conditions must be met and how to make a claim.
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When are you entitled to compensation from Scandinavian Airlines (SAS) in the event of a strike?
You can claim compensation of between € 250 and € 600 if:
- Your flight was delayed or canceled due to an Scandinavian Airlines (SAS) internal strike.
- The delay was more than 3 hours or the flight was canceled less than 14 days before departure.
- You had a confirmed booking for the affected flight.
- The strike took place within the last 3 years.
- You received a replacement flight whose arrival time was significantly later than originally planned.
💡 Important: You can only claim compensation for internal strikes, such as industrial action by Scandinavian Airlines (SAS) staff. External strikes, for example by air traffic controllers, are considered “extraordinary circumstances” and there is no entitlement.
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How much is the compensation?
The amount of compensation depends on the flight distance:
- Short-haul (< 1,500 km): €250
- Medium-haul (1,500-3,500 km): €400
- Long-haul (> 3,500 km): €600
What to do if a strike affects your flight?
- Have the reason confirmed in writing: Ask Scandinavian Airlines (SAS) for an official statement that the strike is the cause of the flight disruption.
- Collect documents: Keep your booking confirmation, tickets and other relevant documents.
- Check your claim: Use our free online claim calculator to quickly find out if and how much you are entitled to.
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Why should you claim your rights?
A strike is not only annoying, it can also be expensive if you have to bear additional costs for meals or alternative travel options. Your compensation is rightful compensation for the inconvenience caused.
When are you entitled to compensation for flight delays or cancellations with Scandinavian Airlines (SAS)?
Was your Scandinavian Airlines (SAS) flight delayed or canceled? Wondering if you can get compensation? The EU Passenger Rights Regulation 261/2004 protects your rights as a passenger. Here you can find out what conditions must be met before you can claim compensation.
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Requirements for compensation from Scandinavian Airlines (SAS)
For you to be entitled to compensation, the following conditions must be met:
- responsibility of the airline: The delay or cancellation must be due to reasons for which Scandinavian Airlines (SAS) is responsible, such as:
- Technical problems
- Staff shortage
- Internal strikes
- minimum delay:
- Your flight arrived at its destination at least 3 hours late.
- EU flight regulation:
- The flight took off or landed in the EU.
- proof of booking:
- You can prove your identity and booking details.
💡 Exceptions:There are cases where Scandinavian Airlines (SAS) does not have to pay compensation, for example:
- Exceptional circumstances, such as:
- severe weather
- security risks
- Air traffic controller strikes or official closures
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How much compensation are you entitled to?
The amount of your compensation depends on the flight distance:
- Short-haul (< 1,500 km): €250
- Medium-haul (1,500-3,500 km): €400
- Long-haul (> 3,500 km): €600
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What should you do if you have a flight problem?
- Have the reason for the disruption confirmed: Ask Scandinavian Airlines (SAS) for a written explanation of the cause.
- Collect evidence: Have booking details, tickets and other supporting documents ready.
- Check your claim: Use our free online claim calculator to find out immediately whether and how much you are entitled to.