Guiding Principle: Passengers are entitled to compensation if cancellation notices are sent only to travel agents and not directly to passengers, even when the agent fails to forward the notice.
Case Text:
CJEU, Decision of 27 September 2022 – C-307/21
The Court ruled that airlines must compensate passengers for cancellations if the notification is sent solely to travel agents and not directly to passengers. The airline bears the responsibility of ensuring that the passenger receives the notice. However, airlines can seek recourse against the party responsible for not forwarding the notification to passengers.