Information on data protection
The information on data protection listed below applies from April 1, 2022.
Who is the data controller?
online claim GmbH, Arnimstraße 13, 22609 Hamburg would like to inform you below about how your personal data is processed in connection with our offers.
Whom can I contact?
If you have any further questions about data protection in connection with our website or the services offered there, please contact our data protection officer:
Email: datenschutz@onlineclaim.de
online claim GmbH
Arnimstrasse 13
22609 Hamburg
Why do we process your data (purpose of processing) and what is the legal basis for processing?
We process personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The legal basis for consent is Article 6 Paragraph 1 Clause 1 Letter a, Article 7 GDPR and Section 25 Paragraph 1 TTDSG,
the legal basis for processing to fulfill our services and carry out contractual measures is Article 6 (1) sentence 1 lit. b GDPR,
the legal basis for processing to fulfill our legal obligations is Art. 6 (1) sentence 1 lit. c GDPR, and
the legal basis for processing to safeguard our legitimate interests is Art. 6 Para. 1 S. 1 lit. f GDPR or Section 25 Para. 2 TTDSG.
What data do we process when you visit our website?
When using our website for information purposes only, we process the data that your browser transmits to our server and that is technically required to display our website to you and to ensure stability and security.
Which data do we process when contacting you?
When you contact us by e-mail or telephone, the data you provide (e.g. e-mail address, name, telephone number) will be processed by us in order to answer your questions and/or process your request. The legal basis is Art. 6 Para. 1 S. 1 lit. b GDPR.
What data do we process to process the contract?
If you assign your claim to passenger compensation to us, we will process your contact, communication, contract and flight data (e.g. flight number, date, time). Your contact and flight data are required for the conclusion of the contract. It is not possible to conclude a contract without providing this information. The legal basis is the existing contractual relationship (Art. 6 Para. 1 S. 1 lit. b GDPR).
For how long do we store your data?
Your personal data will be deleted as soon as they are no longer required for the purposes mentioned.
However, we may have to store your data until the retention periods stipulated by law have expired. These periods are usually between six and ten years.
Who receives your data?
As part of the data processing mentioned above and the respective legal bases, your data may be passed on to service providers, e.g. B. for the provision of the website, the sending of newsletters, the processing of feedback.
What data protection rights do you have?
- You have the following rights:
- Right of access of the data subject, Art. 15 GDPR
- Right to rectification, Art. 16 GDPR
- Right to erasure (“right to be forgotten”), Art. 17 GDPR
- Right to restriction of processing, Art. 18 GDPR
- Right to data portability, Art. 20 GDPR
- Right to object, Art. 21 GDPR
If you wish to exercise your right, please send an email to:
datenschutz@onlineclaim.de
We would like to point out that we will use your personal data in accordance with Art. 6 Para. 1 (c) GDPR to process your request and for identification purposes.
You also have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR in conjunction with Section 19 BDSG. The supervisory authority responsible for online claim GmbH is:
The Hamburg Commissioner for Data Protection and Freedom of Information
Ludwig-Erhard-Strasse 22
20459 Hamburg
Information about your right of withdrawal according to Art. 21 GDPR
The data controller will then no longer process your personal data, unless the data controller can demonstrate valid legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defense of legal claims is required.
What are cookies and how do they work?
online claim uses browser cookies, scripts, web beacons, tracking URLs, pixel tags, and similar technologies (collectively “Cookies”) to provide, protect, and improve our website and applications. Cookies are small files. When you visit our website or application, these files are downloaded to the browser directory or hard drive of your computer, tablet or smartphone. Every time you visit our platform, the cookie and the platform communicate with each other and in this way recognize your device.
We distinguish cookies from the functional groups described below:
What are technical cookies (“necessary cookies”)?
These cookies are necessary so that we can display the website to you and provide essential basic functions, e.g. page navigation
The following data is stored and transmitted in the cookies: language settings, page settings and other status information
The purpose of using technically necessary cookies is to simplify the use of websites for users. We therefore also use cookies for the purpose of being able to identify you for subsequent visits. Also, some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.
The legal basis for the use of technically necessary cookies is Article 6 Paragraph 1 Clause 1 Letter f GDPR and Section 25 Paragraph 2 TTDSG.
What are user preference cookies?
These cookies are used to recognize you and your settings when you return to the website.
The legal basis for the use of these cookies is Article 6 Paragraph 1 Clause 1 Letter a GDPR.
What are performance, statistics and marketing cookies?
These cookies are used to analyze the use of the website and the behavior of users. This allows us to understand how our website is being used and where errors have occurred. We can then use this information to make the website more user-friendly, for example, or to better tailor information and services to our users.
The legal basis for the use of these cookies is Article 6 Paragraph 1 Clause 1 Letter a GDPR.
How to change the settings via Cookiebot
When you visit the website for the first time, Cookiebot will appear as a pop-up window. Here you can then switch on the cookies, which are divided according to function groups, by clicking on the corresponding box. Please note that the technical cookies are already saved when the website is accessed and the relevant box is preset